Payer News

Good afternoon,

Our records indicate that you are a provider or credentialing contact that would complete the application process for privileging at a facility client of Avera CVS and/or participation with Avera Health Plans.

We’ve listened closely to your feedback, and we are pleased to announce that our credentialing services will be transitioning to symplrCVO. symplr is well known in the credentialing space with 35 years of experience, 700 team members and are used by 9 out of 10 US hospitals and by over 400+ US health plans! This transition marks an exciting step forward for Avera and we are committed to making a change that will provide an exceptional experience for all involved.

While the full transition date will occur in early October, symplrCVO will begin processing some credentialing files that were previously submitted to Compliance Watchdog.  To ensure a quality experience for you, our team has pulled all the documents submitted to Compliance Watchdog for November and December reappointments as well as some recently submitted initial applications and sent these to symplrCVO to begin processing. During the processing and verification stages you can expect that symplrCVO, on our behalf, will reach out to you directly for questions or information needed to process the file.

You may begin receiving email communication from symplrCVO as early as this week and you can anticipate that coming from “CVO sProvider sprovidercvo@symplr.com”. Due to this work occurring prior to full system set up, the communication emails may state Avera Health and not yet include Avera Credentialing Verification Services or Avera Health Plans names in the communication. Please know the work is being done for both entities where appropriate.

Thank you for your patience with this transition and we look forward to providing you an exceptional credentialing experience moving forward!

Sincerely,

Avera Credentialing Verification Services and Avera Health Plans